Our policy lasts 30 days. All you have to do is email us your name, adress, order number and the reason for the return and we will get back to you.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Item with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that the shipping cost of the return is not covered by Alexander Frank.
Late Or Missing Refunds (If Applicable)If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (If Applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Alexander Frank AB, Stenhammarsvägen 27, 80267 Gävle, Sweden.
ShippingTo return your product, you should mail your product to: Alexander Frank AB, Stenhammarsvägen 27, 80267 Gävle, Sweden
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.